Shipping policy

Shipping Policy

At PARK & OZ, we carefully pack and ship each order so your selected home essentials arrive safely and beautifully.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Processing time may be longer during peak seasons, holidays, new product launches, or promotional periods.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Destinations

We currently ship to addresses within the United States.

Shipping Rates

Shipping rates are calculated at checkout based on your order, shipping address, and selected delivery method.

If available, complimentary shipping may be offered on qualifying orders over [FREE SHIPPING THRESHOLD]. Any free shipping offer will be shown at checkout before payment.

Estimated Delivery Times

Estimated delivery times vary depending on your location and selected shipping method. Most domestic orders arrive within 3–7 business days after shipment, but delivery times are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

Shipping Delays

If we become aware of a significant delay in processing or shipping your order, we will contact you as soon as possible. If an item cannot be shipped within the stated or expected timeframe, we may offer you the option to wait for the item, choose an alternative item, or receive a refund.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. PARK & OZ is not responsible for orders shipped to an incorrect address entered by the customer. If you notice an error, please contact us immediately at [STORE EMAIL]. We will do our best to help before the order ships, but we cannot guarantee changes after an order has been processed.

Lost, Stolen, or Delivered Packages

Once a package is marked as delivered by the carrier, PARK & OZ is not responsible for lost or stolen packages. If your package is marked delivered but you cannot locate it, please check with neighbors, building management, your local carrier, or the shipping provider.

Damaged Packages

If your order arrives damaged, please contact us within 3 days of delivery at [STORE EMAIL]. Include your order number and clear photos of the damaged product, packaging, and shipping label. We will review the issue and assist you with a replacement, refund, or other appropriate solution.

Contact

For shipping questions, please contact us at:

jamesozgroup@gmail.com