Refund policy

Return & Refund Policy

We want you to love the pieces you choose from PARK & OZ. If you are not fully satisfied with your purchase, please review our return policy below.

Return Window

We accept eligible returns within [RETURN WINDOW, example: 30 days] of delivery.

To be eligible for a return, your item must be unused, unwashed, undamaged, and in its original packaging with all tags, labels, inserts, and accessories included.

How to Start a Return

To request a return, please contact us at [STORE EMAIL] with the following information:

- Order number
- Full name
- Email address used for the order
- Item you would like to return
- Reason for return
- Photos, if the item arrived damaged or incorrect

If your return is accepted, we will provide return instructions. Items sent back without prior approval may not be accepted.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless the return is due to our error.

We recommend using a trackable shipping service. PARK & OZ is not responsible for return packages that are lost, delayed, or damaged in transit.

Non-Returnable Items

For hygiene and product safety reasons, the following items are not eligible for return if opened, used, washed, or removed from original packaging:

- Soaps and personal care products
- Bedding items
- Towels
- Mattress protectors
- Final sale items
- Gift cards
- Custom, personalized, or special-order items

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 3 days of delivery at [STORE EMAIL]. Please include your order number and clear photos of the item, packaging, and shipping label.

We will review the issue and, if approved, offer a replacement, refund, or other appropriate resolution.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Please note that it may take several business days for your bank or credit card provider to process and post the refund.

Exchanges

We do not guarantee exchanges, but if you would like a different color, size, or item, please contact us at [STORE EMAIL]. The fastest option may be to return the eligible item and place a new order.

Final Sale Items

Items marked as final sale, clearance, custom, personalized, or special order cannot be returned or refunded unless they arrive damaged or incorrect.

Contact

For return questions, please contact us at:

jamesozgroup@gmail.com